Service Writer

All Locations – Full Time

As a Service Writer at Giffin Equipment, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency.  You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

Primary Responsibilities

– Work Order Completions, such as opening and closing work orders with accurate information

– Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely

– Ensure that all tasks eligible for warranty are created and submitted for warranty

– Monitor warranty reporting to ensure that all claims are properly brought to closure

– Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency

– Handle equipment maintenance related issues with a high sense of urgency

– Keep Management informed of customer concerns

– Ensure all service-related invoices are properly coded within the correct General Ledger

– Other duties assigned as needed

Required Skills & Education

– High School diploma or equivalent

– Valid driver’s license with acceptable driving record

– 1 – 2 years experience in a shop or service environment

– Basic computer skills

– Attention to detail

– Ability to multi-task in a busy environment

– High sense of urgency with respect to customer service

– Superior customer service, teamwork and verbal/written communication skills

As well as offering competitive wages, Giffin Equipment offers the following incentives to their employees:

– Health, dental and vision insurance offered to full-time employees
– Managed 401K Plan
– Group Term Life Insurance
– Opportunity to work overtime
– Growth opportunities within the company